Customer Case Study: Quickstart for Microsoft Teams

CLIENT – INDUSTRY VERTICAL

Retail: Clothing chain specializing in women’s fashion

CUSTOMER SUCCESS STORY

One of UDT’s clients is a fashion clothing chain that specializes in women’s fashion with more than 14,000 employees. The client did not have the technical expertise to update Google services. Google was not mainstream to applications end users wanted, needed, and required to communicate internally and externally. The client needed a full move from Google into the full M365 stack for 4,000 main power users within a few months; including SharePoint, Email, OneDrive, Teams, Intune and Win10.

After approximately two years of comparing alternative solutions, the client felt that UDT had the necessary, deep expertise in both solution implementation and managed services in Microsoft Office 365. UDT worked with the client to determine the suitability of the suite to solve challenges under a single banner, integrated to mainstream workflows. UDT provided full Admin Training on the various entitlements to M365 to help enable Chico’s to manage M365. UDT provided several months of Managed 365 support while the internal teams were getting up to speed.

The client’s main concerns regarding this service were concentrated on making sure the end users adopted all areas of M365 at a fast pace. Having a portion of the company on Google and another portion on M365 would not allow easy collaboration, therefore, the migration had to be accelerated. UDT provided the support structure both remotely and onsite, allowing for fast-paced adoption, without end users feeling confused, lost and impacting daily business. Once the main email, OneDrive and Teams applied, the focus moved to fully modernizing the SharePoint Online experience including automations of PowerApps, Flow and Azure to provide a highly successful end user acceptance that positively impacted daily work life. The client has been using UDT services for approximately one year. Implementation consisted of using UDT as the FastTrack Ready Partner as well as UDT White Glove services to augment Help Desk capacity, onsite technical support and project management to pull all the various areas together into a cohesive fast-paced deployment.

The client has utilized M365E3 and F1 solutions and, as a result, Teams has become an integral part of the collaboration and communications strategy both from meetings and Teams site collaboration and co-authoring. UDT has drastically reduced the email flow of documents, allowed for faster “to market” ideas, faster communications and better single site repository of all communications around a single concept. The client reported exceptional service in Value Discovery workshops co-presented by UDT and Microsoft, use case scenarios, ROI and TCO.

CO-SELL OPPORTUNITY

UDT is a Microsoft Gold-competency Partner. Microsoft Office Teams is designed to drive employee communication by phone, voicemail, instant messaging, web conferencing and dial-in conferencing. UDT experienced architects and engineers work side by side with your team to install and configure the technology, answering questions and transferring knowledge through all phases of the engagement. This also facilitates your staff taking ownership of the solution after the engagement. UDT’s Microsoft Teams platinum service plan includes:

  • Assessment: Design, Microsoft Teams readiness assessment
  • Planning: Topology planning, remediation planning
  • Implementation: User adoption workshop, enduser “Train the Trainer” session, Admin knowledge transfer
  • Communication: Teams collaboration, IM/ presence, web conferencing, IP voice and video communications, dial-in conferencing, Office 365 Tenant Configuration of Call Quality Dashboard, Office 365 enterprise voice calling plan for Teams up to 50 users, 2 auto attendants, 2 call queues