Our Quality Management System (QMS)
Empowering Excellence, Delivering Quality.
At UDT, quality is not an afterthought — it is at the heart of everything we do.
Quality Policy
Our Quality Policy reflects our unwavering commitment to our
customers, employees, and stakeholders:
- Customer First: We strive to exceed expectations and ensure satisfaction in every interaction.
- Employee Empowerment: We provide training, resources, and a culture of accountability that enables our people to deliver excellence.
- Process Excellence: We design, monitor, and refine our processes to achieve consistency, reliability, and scalability.
- Compliance & Responsibility: We adhere to ISO 9001:2015 standard & CMMI Maturity Level 2 Services Domain model and all relevant regulatory requirements.
- Continuous Improvement: We learn, adapt, and evolve—using data and feedback to make better decisions every day.
This policy is reviewed regularly to ensure it remains aligned with our strategic direction and the needs of those we serve.
UDT Quality Principles
Our QMS is guided by the internationally recognized principles of a quality management system
Customer Focus
Understanding and meeting customer needs
Leadership Commitment
Setting vision, direction, and accountability
Engaged People
Empowering every employee to contribute to success
Process Approach
Delivering results through consistent, efficient methods
Evidence-Based Decisions
Using data and facts to guide improvement
Continuous Improvement
Driving progress and innovation every day
Strong Partnerships
Building trust with suppliers and stakeholders
How Our QMS Works
Our QMS ensures quality is embedded across the organization:
Quality Manual
defines scope, objectives, and core quality procedures.
Objectives & Targets
are measurable, monitored, and aligned with our strategy.
Documented Procedures
standardize the way we work.
Audits & Reviews
ensure accountability and effectiveness.
Training & Resources
equip our people for success.
Foster Innovation
through iterative improvements while actively managing risk.
Commitment to ISO Standards
Our QMS complies with ISO 9001:2015 standard & CMMI Maturity Level 2 Services Domain
model and is continually evolving. By embedding quality into every step of our operations, we
ensure that our promise— “Empowering Excellence, Delivering Quality”— is more than a
slogan; it’s a standard we live by.
