Ray Medina

Service Desk Manager, Managed IT Services Miami, FL
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Service Desk Manager, Managed IT Services

Miami, FL

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What’s your work-life philosophy?
Work as hard and as much as you can… but always have fun doing it!

What do you like best about working at UDT?
The encouragement I get from my upper management to think outside of the box and look for ways to make the team better.

How is UDT’s managed IT service unique?
It’s the people that work here at UDT that truly make the difference. The talent, the tenure, the maturity level, the skills and most of all, the leadership at UDT is top notch! It starts at the top of the pyramid and it trickles down!

How does utilizing UDT’s managed IT service make client’s lives easier?
You have an entire team behind you. It doesn’t matter if it’s a big client or a small client. To us, a client is a client and they need to be taken care of.

How does UDT’s managed IT service support clients?
By focusing relentlessly on understanding and addressing the client’s true needs – not just the requirements of the project.

What is the best professional advice you would give?
This will sound like a cliché… “Do what you love and you’ll never have to work a day in your life”! I truly love what I do and the people I work with. Waking up early, driving to work, answering two calls at the same time (we all have two ears ), constantly running up against deadlines; none of this feels like work to me. I do it every day and when I walk out that door at 6, 7, 8 or sometimes even 11 PM, I look forward to doing all over again the next morning.

People would be surprised if they knew you…
1) I’ve been a FineArt Photographer for about 15 years and sell my art online in FineArtAmerica.com
2) I’m an avid Road Cyclist and do and have done many charity events (mostly for Cancer)

What do you enjoy doing in your time off?
Cycling, Photography and spend time with my family.
This summer I’ll be participating in a charity event for Cancer Research (2nd time). This bike ride starts in New York City and it ends in Niagara Falls, it’s a 546+ miles, seven days through the New York State. All for Cancer Research for the Roswell Park Alliance Foundation in Buffalo, NY.
I lost both of my parents to this terrible disease and if riding my bike for this long can give some hope of a cure, why not?!

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Focus time, money, and effort on what really matters

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