Timothy Brock

Customer Success Manager Miramar, FL
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What’s your work-life philosophy?

If you are having a bad day at home, don’t bring it to work.  Likewise, if you are having a bad day at work, don’t bring it home.

 

Being new to UDT, how would you describe the UDT culture?

A professional/family atmosphere where everyone is focused on supporting our customers. You know the company cares about you when they deliver you masks and gloves to keep you and your family safe during the COVID-19 pandemic. 

 

What does customer success mean to you?

To me, customer success means ensuring that the client or customer has the best experience possible. I’ve learned to listen to the customer’s concerns and to look at situations from their perspective. I especially enjoy when we can find a solution that makes them happy and keeps them as a satisfied customer.

 

What is your best advice when interacting with customers?

To always be respectful, to listen and to follow-up.  Always make your customer feel like they are your only client.

 

How does concentrating on customer experience help organizations to evolve?

By creating an organization that focuses on the customer experience, you will increase customer loyalty, and willingness to become an advocate for the UDT brand. 

 

What technology solutions do you use in your role?

During the pandemic, a face-to face meeting is not always possible so I have learned to use Microsoft Teams, Cisco WebEx, or Zoom to be able to maintain those touchpoints. 

People would be surprised if they knew you…

I have bowled a perfect 300 game and I reupholster furniture.

 

What do you enjoy doing in your time off?

Going Bowling, playing golf and spending time with my family and friends.  

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