UDT Managed IT as a Service Sparks Growth


Doral, Florida, November 20th, 2014 — UDT (UDT) Managed IT as a Service team has experienced a surge of growth in recent months, due to increased demand. In fact, t he company was recently named to CRN’s Managed Service Provider 500 List and was also recognized as one of the 50 fastest growing IT firms in the U.S. by Everything Channel.

Previously, UDT’s Managed IT as a Service (MITaaS) was one of the best-kept secrets. Awareness spread mostly through word of mouth and grew tremendously as clients were impressed by UDT’s team of highly skilled IT professionals.  Now, UDT has nearly tripled the dedicated team to this booming business function, as well as a state-of-the-art Network Operations Center (NOC), which provides a bird’s-eye view of various clients’ systems and software, at any given time.
UDT’s suite of managed services features five main focus areas that work together to optimize IT infrastructure performance:
1. Service Desk
Serves as a client’s single point of contact for all incident, problem-management and request fulfillment.

2. Centralized Services
Includes 24/7 remote monitoring, antivirus software, patch management, backup and disaster recovery management.

3. System Administration
Includes delivered cooperative IT services, which are dedicated, recurring and typically scheduled on site.
4. Virtual Client Advisors
This dedicated team of technology professionals advises clients on the specific solutions that will help them reach their goals.
5. Professional Services
This is UDT’s expert escalation tier, which also handles projects that require infrastructure changes and the implementation of new technology.
“We’ve taken a more consultative approach in recent years,” explains EVP of Marketing and Sales, Gerard Amaro. “We’re really focused on understanding our clients’ pain points because they’re opportunities for us to provide the right services and solutions. That’s why we’re expanding this part of our business and why we have dedicated client advisors — these are services our clients wanted.”
About UDT (UDT)
UDT is a leading IT firm with locations throughout the Southeastern United States. The company is dedicated to helping customers maximize their investments in IT by reducing the risks, costs and complexity of deploying next generation technology (RC2). It partners with top-tier industry leaders to provide the latest products — from personal computing and audiovisual infrastructure to customized solutions. UDT believes that your IT experience should always help you “accomplish more.” For more information, visit www.udtonline.com .

UDT (UDT) is a registered trademark and/or trademark of UDT, Inc. in the United States and/or other jurisdictions.
Source: UDT Old Site Posts

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