Voycy Powered by UDT

Listen clearly, speak louder.

Voycy Powered by UDT is a solution that simplifies communication for both businesses and academic institutions with their end-users. Empower everyone involved to get heard and speak out.

Everything you need to communicate seamlessly

With Voycy, we bring together all the elements necessary to ensure support communications are as seamless and straightforward as possible for all parties involved. Bringing together UDT’s expertise with the robust technology of Cisco call management solutions, Voycy transforms your ability to adapt to rising demands for safer, faster, and more effective communications. Voycy achieves this through:

A Multi-level Technical Support Model

Processes and Procedures

Tool Sets and Applications

Voycy Powered by UDT brings together two different areas of service to provide its integrated solution.

Voycy Powered by UDT

Call Center Services

Enable your organization to answer calls in various languages (English, Spanish, Creole and more) with vetted agents in compliance with network security requirements. Our call center services solution includes recurring meetings with staff to discuss project status, results, customer complaints and resolutions, quality, volume forecasting, and performance metrics.
  • US-based call center
  • Omnichannel customer Interactions
  • Support for a full collaboration suite
  • Predictive Routing
  • Native cloud-designed and built architecture

Keep a steady communication flowing with your end-users.

Voycy makes it simple, effective, and compliant.

Experiencing a security breach?

Get immediate assistance from our security operations center! Take the following recommended actions NOW while we get on the case:


  1. Determine which systems were impacted and immediately isolate them. Take the network offline at the switch level or physically unplug the systems from the wired or wireless network.
  2. Immediately take backups offline to preserve them. Scan backups with anti-virus and malware tools to ensure they’re not infected
  3. Initiate an immediate password reset on affected user accounts with new passwords that are no less than 14 characters in length. Do this for Senior Management accounts as well.

Just one more step

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