Why Staying on Your Current Platform Could Cost You…
Legacy platforms like Metaswitch weren’t built for today’s UCaaS demands. Providers face rising costs, limited scalability, and missed opportunities to deliver modern, branded communications. UDT changes that.
Standing Out in a Crowded UCaaS Market
The UCaaS market is rapidly evolving. Service providers, MSPs, and rural telecommunications companies are racing to modernize legacy PBX and VoIP systems while expanding their communication services and protecting margins.
As more businesses demand flexible, cloud-based communication solutions, providers are turning to white-label UCaaS to deliver enterprise-grade unified communications under their own brand. But in a space filled with resellers and platform vendors, differentiation matters.
That’s where UDT stands apart.
We help organizations expand revenue streams, streamline service delivery, and enhance the customer experience with scalable, secure, and profitable cloud communications.
Here are 10 reasons why providers across North America choose UDT to power their business communications.
1. One of the Largest and Most TrustedNetSapiensInstances in the U.S.
Scale equals stability. UDT operates one of the largest NetSapiens UCaaS platforms in the country, giving service providers and resellers confidence in uptime, performance, and long-term support.
With tens of thousands of active users across multiple verticals, our infrastructure offers carrier-class reliability and enterprise-grade uptime for voice, video conferencing, and collaboration tools — all backed by UDT’s 30-year track record of operational excellence.
2. ProvenMetaswitchMigration Expertise
UDT’s engineering team includes Metaswitch experts who helped run one of the largest Metaswitch MaX UC deployments in the U.S. This expertise gives our partners a unique edge in migrating PBX and VoIP customers to modern UCaaS solutions without disruption.
3. Flexible Deployment Options — No Vendor Lock-In
Unlike other white-label UCaaS providers, UDT gives you the freedom to choose how you deploy and scale your services.
We offer fully managed, hybrid, and in-network options — so you can start hosted to minimize upfront costs, then move hybrid or on-premise as your customer base grows. Our flexible model helps you maintain control over your customer relationships, brand identity, and profitability, with no vendor lock-in or hidden constraints.
4. Direct Peering and Complete Network Control
UDT offers direct peering options for providers who value independence and quality. With no cloud mandate or third-party intermediaries, you control routing, QoS, and service delivery.
This approach minimizes latency and ensures exceptional call quality for end-users, preserving your brand’s reputation for reliability. It’s a carrier-grade communications platform designed to meet real-world telephony performance standards.
5. Seamless Integrations and API Support
Automation drives scale. UDT’s white-label UCaaS platform integrates easily with existing OSS/BSS systems through open APIs, helping you streamline provisioning, billing, and customer management.
Our team helps you connect with CRM platforms, Microsoft Teams, and other communication tools to create cohesive service offerings that enhance both customer experience and internal efficiency.
This integration-first approach reduces manual errors, accelerates onboarding, and delivers measurable time savings for your operations team.
6. A CompleteUCaaSFeature Set in One Platform
UDT’s white-label communications platform offers everything your business communications customers expect — without the complexity of multiple vendors.
Features include:
- Voice, video, and messaging with mobile and desktop apps
- Voicemail and fax (virtual and physical)
- Call center and contact center capabilities
- Microsoft Teams integration
- Web Attendant Console and advanced collaboration tools
With UDT, you can deliver enterprise-grade UCaaS services under your own brand, while offering flexible add-ons for SIP trunking, conferencing, and APIs for automation and integrations.
7. Focused on Carriers and Regulated Markets
While many UCaaS providers compete for the same enterprise clients, UDT focuses on carrier white-label partnerships and large public-sector engagements — bringing both diversification and experience with regulated environments.
Our emphasis on service providers and managed service providers means we understand your business model, the importance of recurring revenue, and the unique compliance and technical support needs that come with your market.
8. SeamlessMetaswitchInteroperability
UDT’s migration toolkit ensures compatibility between legacy Metaswitch environments and modern UCaaS platforms, making transitions smooth for providers and end-users alike.
By preserving core functionality while unlocking new UCaaS offers, we help partners maintain operational continuity, minimize risk, and build confidence in their communication solutions. This approach protects existing customers while expanding your ability to compete in a cloud-based communications ecosystem.
9. Competitive Pricing and Growth Flexibility
UDT’s pricing model is designed to help partners scale profitably. Flexible, pay-as-you-grow options and entry packages allow providers to protect profit margins and fund growth sustainably.
We recognize that reselling UCaaS solutions requires careful cost management. That’s why our structure eliminates unnecessary overhead and promotes recurring revenue — helping you reach ROI faster and maintain competitive positioning in the UCaaS market.
10. A 30-Year Legacy of Stability and Trust
With more than 30 years of experience, UDT remains one of the most trusted names in enterprise technology and communication services.
We’re privately owned, profitable, and debt-free, serving multiple verticals across education, healthcare, government, and telecommunications. Our 100% U.S.-based operations ensure reliable customer support, regulatory alignment, and unmatched responsiveness for our partners.
UDT’s long-standing reputation for stability makes it a white-label UCaaS provider you can count on for the long term.
The UDT Advantage
In an industry where many UCaaS platforms look the same, UDT provides a clear differentiator:
- Scalability that adapts to your business model
- Turnkey functionality with open integration options
- Streamlined onboarding and migration tools
- Proven profitability with carrier-friendly pricing
- And a commitment to customer success at every level
Our partnership with Crexendo/NetSapiens ensures service providers and MSPs can deliver cloud communications that rival national brands — under their own brand, with the flexibility and control they deserve.
Let’s Build What’s Next
UDT empowers service providers to modernize confidently and compete effectively. Our white-label UCaaS solutions combine technical expertise, operational flexibility, and end-to-end customer support to help you grow your customer base, strengthen retention, and enhance profitability.
Ready to differentiate your UCaaS business? Connect with UDT to explore how our white-label UCaaS solutions can help you scale, simplify, and succeed.
