DORAL, FL– February 16th, 2012 – UDT (UDT) announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes UDT for delivering outstanding customer service to customers in U.S.
“We are proud of this accomplishment; it gives us more credibility with our customers and serves as confirmation of UDT’s commitment to our customers and vendors.”
said Scott Byers, VP of commercial at UDT.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate UDT, for achieving outstanding customer satisfaction,”
said Edison Peres, Senior Vice President of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator. The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities – critical factors in choosing a trusted partner.
Find More Information Online: Cisco Certified Partners Customer Satisfaction Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
UDT Inc. (UDT), named one of the 50 fastest growing IT firms in the U.S. by Everything Channel, is a leading provider of high-performance technology solutions in the Southeast and Mid-West United States. The company is dedicated to helping our customers maximize their investment in technology by reducing the risks, costs and complexity of deploying next generation technology (RC2). UDT partners with top-tier leaders in the industry to provide the latest products, from personal computing, audio visual infrastructure to customized solutions. At UDT, we believe that your IT experience should always help you “accomplish more”. Learn more by visiting www.udtonline.com. UDT (UDT) is a registered trademark and/or trademark of UDT, Inc. in the United States and/or other jurisdictions.