Internet access is the backbone of modern-day operations. From the customer-facing experience of online commerce to the behind-the-scenes efficiencies of remote/hybrid work, the success of most organizations today depends on the quality of network connections and the reliability of digital infrastructure. Yet, the frustration of dealing with an unresponsive Internet provider remains an all too familiar scenario, for organizations and consumers alike.
For businesses navigating connectivity challenges, slow provider response times can escalate beyond minor inconvenience to result in significant downtime and financial loss due to interrupted operations. When it comes to connectivity, this is precisely why the value of the human touch in the relationship between business and provider cannot be overstated. At the end of the day, a connectivity solution like high-speed broadband requires the managed Internet service provider (MISP) to commit wholeheartedly to ensuring the best possible service by delivering an exceptional customer experience—one cannot be achieved without the other.
Understanding Managed Broadband
As a business solution, managed broadband accomplishes more than just providing Internet connection; it’s a comprehensive service that includes the management, maintenance, and optimization of an organization’s connectivity Infrastructure. Some of the key components of managed Wi-Fi and broadband include the following elements:
- Proactive Network Monitoring – Continuous oversight of the network to identify and resolve issues before they impact business operations or create cybersecurity concerns.
- Customized Solutions – Tailored configurations that align with the unique requirements of the business, whether it’s bandwidth allocation, firewalls/security protocols, or data prioritization.
- 24/7 Expert Support – Access to an IT team of experts who understand the nuances of your network and can provide quick, effective solutions without exhausting hold times.
Having a reliable MISP in place can help your business avoid long stretches of Internet downtime which tend to have a ripple effect on operations, impacting everything from customer service to sales. It should be noted that the cost of this downtime isn’t just measured in lost revenue either; it also includes losses to productivity, as employees are no longer able to perform tasks which leads to delays and backlogs. Business reputation can also be put to risk, as frequent outages will erode customer trust and may lead to a higher rate of customer churn. Finally, there are the immeasurable opportunities you could lose based on missed sales or customer engagements during outages. This is why having a communicative network services provider is so critical for remediation of any Wi-Fi connection, broadband, or other network management issues.
The Human Element of Managed Connectivity Services
When executed correctly, managed broadband and Wi-Fi services (unlike some standard offerings) come with a dedicated team of professionals who proactively work to stabilize your connectivity and optimize it around meet your specific business Internet needs. When issues do occur, they are either already working towards a fix or available to respond empathetically and practically to take action on a resolution. This personalized, proactive approach to IT services is the cornerstone of managed broadband, and it’s what sets this solution apart from the traditional, more impersonal interactions of many service providers that tend to put a bad taste in the mouths of IT leaders.
The human touch in managed network services manifests in several ways:
- Personalized interactions facilitate direct communication between a business’ IT team and their service provider experts who are familiar with your organization and its connectivity needs.
- Service teams that recognize the importance of Internet uptime and work diligently to maintain it will be empathetic and understanding when issues arise and demonstrate dedication to restoring optimal network performance.
- Responsiveness on the part of your service provider is crucial. Quick and effective response times are required to ensure issues are addressed promptly and completely, minimizing any downtime or frustration experienced.
- Additional remediation efforts should be made to investigate the cause of any issues so that measures can be taken to prevent them from recurring.
Why Choose Managed Broadband?
Choosing managed broadband means investing in a service that values the human touch and understands the critical nature of Internet connectivity for businesses. The impact on your organization adds up to greater cost savings, productivity, efficiency, and the simple satisfaction of peace of mind.
With proactive monitoring and expert technical support, issues can be resolved quickly, leading to less downtime and minimal loss of Internet access. As your business grows and initiatives change, your managed service provider should include scalability in your service-level agreements (SLAs) so that your services or level of service can be adjusted to meet changing demands. Ultimately, knowing that your Internet connectivity is secure, reliable and your network management is in capable hands allows you to focus on core business activities.
To benefit from additional cost savings and further optimize the “managed” component of managed broadband services, your organization may consider finding a provider with the capabilities to bundle cybersecurity services with the managed connectivity service. This reduces the number of providers you are dealing with while also allowing you to benefit from the support of a dedicated Security Operations Center (SOC) without the expense or hassle of creating your own.
Your Internet Needs a Human Touch
Luckily, today’s businesses do not have to accept the headaches that come with some Internet service providers as the norm: the human touch has become a key differentiator for MISPs. The importance of the human touch in managed broadband services cannot be understated, as it highlights how personalized care and expert support can significantly reduce downtime and contribute to a business’ success with greater impact. By choosing an experienced IT managed services and connectivity solutions partner like UDT, companies can get the best of both worlds, ensuring reliable, scalable, and tailored Internet service with reasonable flat-rate pricing, built-in security and world-class customer support.
If you’re tired of the endless cycle of troubleshooting with unresponsive providers and want an Internet Service Provider (ISP) that achieves the technological expertise you get from outsourcing with the personal touch of a dedicated service team, then it’s time to consider managed broadband from UDT. Contact UDT today to learn more about our connectivity services. We’ll prioritize your business needs and provide you with the commitment, support, and care you deserve. Together, we’ll accomplish more.
